f999's Privacy Policy
Your personal information is completely safe with us — find out in detail how f999 collects, uses, and protects your data.
Introduction & Purpose
f999 is a safe and reliable online gaming platform for players in Bangladesh. Protecting the personal information you provide while using our services is our highest priority. This privacy policy explains what information we collect, why we collect it, how that information is used, and what measures we take to keep your data secure.
By using f999's website and services, you are considered to have agreed to the terms of this privacy policy. Please read this policy carefully, and if you have any questions, contact our support team.
Important: This policy may be updated at any time. We will notify you appropriately of any changes. The latest version will always be available on this page.
What Information We Collect
f999 collects various types of information to improve your service experience and maintain a safe environment. The different categories of information are listed below:
2.1 Personally Identifiable Information
Information you provide at the time of account registration:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport number (for identity verification)
- Residential address
2.2 Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
2.3 Usage Information
Information about how you use the platform:
- Game play history and time
- Betting patterns and preferences
- Login times and session data
- Page visit and click history
2.4 Technical Information
Information about your device and connection:
- IP address and device identifier
- Browser type and version
- Operating system information
- Information collected through cookies and similar tracking technologies
Purpose of Data Use
f999 uses the information collected from you only for specific and legitimate purposes. We never use your information unnecessarily. The main purposes for which we use your information are described below:
3.1 Service Delivery and Operations
We use your information to manage your account, process transactions, and provide gaming services. Financial information is essential to correctly complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
3.2 Identity Verification and Security
Identity verification processes are carried out to ensure account security, prevent fraud, and block unauthorized access. Your identifying information is used in this process.
3.3 Responsible Gaming
Usage information is used to monitor your gaming habits and enforce responsible gaming policies. If a player shows problematic gaming behavior, we are able to proactively provide assistance.
3.4 Communication and Support
Your contact information is used to maintain necessary communication with you, provide service-related updates, and resolve issues through the support team.
3.5 Compliance with Legal Obligations
Retaining and using certain information is legally required in order to comply with applicable laws and regulations and to respond to legitimate requests from authorities.
Notice: f999 never sells your personal information to third parties. Your information is used only for the purposes stated in this policy.
Data Sharing with Third Parties
f999 places the highest importance on the privacy of your personal information. However, in certain circumstances it may be necessary to share information with some trusted third parties in order to provide services. In each case we ensure the protection of your information.
4.1 Payment Service Providers
The financial information required to process transactions through bKash, Nagad, Rocket, Upay, and authorized banks is shared with the relevant provider. This information is used solely for the purpose of completing transactions, and each provider is bound by their own privacy policy.
4.2 Technology and Service Partners
Pragmatic Play, Spribe, JILI, PG Soft, and other game providers use limited technical information to operate gaming services. Each partner operates under a strict data protection agreement.
4.3 Legal Authorities
We are required to provide necessary information to fulfill court orders, legitimate requests from law enforcement agencies, or mandatory requirements under applicable law. In such situations we provide only the specific information requested.
4.4 Corporate Transfer
If there is any change in the ownership or management of f999, your information may be transferred to the new entity. In that case we will notify you in advance and your information will remain protected under this privacy policy.
Cookies & Tracking Technology
The f999 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser that retain your preferences and session information.
5.1 Types of Cookies We Use
- Essential Cookies: Essential for the basic functionality of the website. Without these, some services will not work properly.
- Functional Cookies: Used to remember your preferences and settings, such as language selection.
- Analytical Cookies: Help analyze user behavior to improve the service.
- Security Cookies: Used for account protection and fraud prevention.
5.2 Cookie Controls
You can control or disable cookies by changing your browser settings. However, disabling certain essential cookies may limit website functionality and cause issues with your login experience.
To learn more about managing cookies, see your browser's help section. If you have any questions about our use of cookies, contact us at [email protected].
Data Security Measures
f999 uses industry-standard security technologies and processes to protect your personal and financial information. Our security framework is continuously updated.
SSL Encryption
All data is transmitted via SSL/TLS encryption, which prevents third-party access.
Data Encryption
Stored sensitive information is kept secure with strong encryption algorithms.
Security Audits
Regular security audits identify and address potential vulnerabilities.
Access Controls
Only authorized staff can access your information for specific purposes.
Although we take the highest security measures, transmitting information over the internet is not completely risk-free. We ask you to keep your password secure and to inform us immediately if you notice any suspicious activity.
Data Retention Period
f999 retains your information only for as long as necessary. The retention periods for different types of information are listed below:
- Account Information: For as long as the account is active and, after closure, for a specific period as required by law.
- Financial Transaction Records: Retained for the period prescribed in compliance with financial regulations.
- Communication History: Support-related communications are kept for a specific period.
- Technical Logs: Retained for a limited period for cybersecurity and system stability purposes.
When the retention period for information expires, we delete it or render it unreadable using secure methods.
Your Data Rights
As a player at f999, you have specific rights regarding your personal information. We respect these rights and are committed to helping you exercise them.
8.1 Right to Know
You have the right to know what information we hold about you and how it is being used. Upon request, we will provide you with full details.
8.2 Right to Correction
If any of your information is incorrect or incomplete, you may request a correction. We will make the necessary changes as quickly as possible.
8.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
8.4 Right to Object to Processing
You have the right to object to the use of your information for certain specific purposes. If your objection is valid, we will stop processing your information for that purpose.
To exercise these rights, contact our support team. We will respond to your request within a reasonable time.
Protection of Minors' Information
f999's services are for those aged 21 and above only. We do not knowingly collect any information from minors. If we find evidence that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account.
Age Restriction: f999 is a 21+ platform. If a minor is using our services, their parent or guardian is requested to contact us at [email protected].
Changes to the Privacy Policy
f999 may update this privacy policy from time to time. Changes to the policy may be required due to legal changes, addition of new services, or security improvements.
For significant changes, we will send a notification to the registered email address or display a clear notice on the website. If you continue using the service after a change, you will be considered to have consented to the new policy.
The latest version will always be available on f999's website. It is recommended that you visit this page regularly.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We are available 24 hours a day, 7 days a week to assist you.
Support Contact
To submit a privacy complaint or request access to or deletion of your information, write to the email above with full details. Some information may be required to verify your identity.
To learn about our responsible gaming policy and other terms, please visit the relevant pages: